Support

First things to check

Nothing shows in "Available now"

Available now in Next Actions keeps only what you can do right now. When it is empty, it is usually one of these:

• You are somewhere else … @Work actions do not show while you are at @Home
• A tool is turned off … if @Computer is off under Tools on hand, those actions stay hidden (the screen says "@Computer turned off" while it is)
• The day has not come yet … actions with a start date wait until that day
• The previous action is not done … a project run in order shows only its first action

Switch to "All" and everything held back appears, with the reason. Nothing is gone. It is just waiting.

Apple Calendar events do not appear

Showing events is a Taska Premium feature. Once subscribed, turn on Show Apple Calendar events under Settings ▸ Apple Calendar and choose which calendars to show.

Taska only reads. It never changes your events.

No notifications

• Check that notifications are allowed under iOS Settings ▸ Taska ▸ Notifications
• Items without a set time arrive at your wake-up time (change it in Taska's Settings ▸ Waking Hours)
• Location-based reminders need location access set to Always, because Taska has to see where you are while it is not open

The alarm does not ring

Alarms that ring until stopped need iOS 26 or later. On earlier versions the option is not offered, so you never pick something that cannot ring.

I paid, but Premium is not on

Try Restore purchases on the Account screen. You need to be signed in with the same Apple Account you bought it with.

No draft for the name

The draft that turns a long note into a one-line name appears when you press "Have the AI write a draft" under the name field (a Premium feature). If there is no connection, or the AI could not condense it well, the button comes back so you can ask again.

Everything else works without the draft.

Subscription

Prices vary by country; the App Store shows the price for yours.

The subscription renews at the end of each period. Unless you cancel at least 24 hours before the period ends, it renews for the same period again.

To cancel, on iPhone or iPad go to Settings ▸ your name ▸ Subscriptions; on Mac, open the App Store app ▸ Account ▸ Account Settings ▸ Subscriptions. Cancelling keeps your settings and data. The free features keep working.

To bring a purchase to another device, tap Restore purchases in the app.

Your data

Moving to a new device

Sign in with Apple first. Then sign in with the same account on the new device and everything comes with you.

If you have not signed in (still anonymous), the data is held as that device's data and cannot be moved. Sign in before you switch.

Export

You can export all your data from the Account screen at any time.

• Export in readable form … plain text a person can read
• Export everything … a copy with nothing left out, for moving to another app

Neither needs Taska to open.

Delete

Erase all data on the Account screen removes everything we hold. Deleting the app alone does not delete the data on the server (so that it can come back when you change devices). To remove it completely, run this before deleting the app.

Deleted data cannot be recovered.

If you signed in with Apple, Delete account erases your data and disconnects Sign in with Apple as well. A Premium subscription continues on Apple's side; cancel it separately if you no longer want it.

Reporting a problem

The fastest way is "Email us" inside the app. Device, OS and Taska version are filled in for you, so all we need from you is:

• What you did, and what happened (where it differed from what you expected)
• A screenshot, if you can

If you write an email directly, please add your device, OS version and Taska version (at the bottom of the Account screen).

Something we cannot reproduce is sometimes something we cannot fix. If it only happens now and then, say so — "now and then" is fine.

Email us

About this site

The rest of this site — the introduction and the guide — is in Japanese for now. The Japanese version of this page is at サポート.